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Customer support · reviewed 2026-07-29

Crisp logoCrispcrisp.chat

What it does

Business messaging platform: website chat widget, shared inbox, email, and AI-automated conversations, priced per workspace not per seat.

Strong fit

Small teams wanting unlimited conversations and flat per-workspace pricing for chat plus shared inbox, with optional AI credits.

Poor fit

Solo users needing cheap paid AI at scale ($45/mo jump from free) or enterprises needing deep helpdesk workflows and per-agent admin controls.

Limitations

Free plan: 2 seats, 100 customer profiles, no AI credits, no sub-inboxes. AI conversations consume included credits (Mini: ~$5 worth, ~90 conversations); big feature gaps until higher tiers.

Verified facts

  • free tier

    Free forever: 2 seats, website chat widget, shared inbox, mobile/desktop apps; limits: 100 customer profiles, no AI credits, no sub-inboxes.

    Crisp Pricing · checked 2026-07-29

  • pricing

    Mini: $45/mo per workspace: 4 seats, shared email inbox, $5 included AI credits (~90 automated conversations), triggers, canned shortcuts, unlimited data retention.

    Crisp Pricing · checked 2026-07-29

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Facts above were checked on the dates shown and can change — confirm on the vendor’s own site before you rely on them.